This web site is maintained and administered by Aspen Parks Property Management Limited ABN: 91 096 790 331 (Aspen Parks). This privacy statement sets out the manner in which Aspen Parks will deal with information submitted to it through this web site by members of the public.
While collecting and handling your personal information we abide by the National Privacy Principles (“NPPs”) established under the Privacy Amendment (Private Sector) Act 2001. Information about the NPPs and your privacy rights can be found at the Privacy Commissioner's website at http://www.privacy.gov.au
When you visit this web site, a record of your visit is kept for statistical and research purposes. Similar records may be kept when you use any of the interactive features found in this web site.
Collection of personal information
The type of personal information we collect from you includes;
your name and address
your telephone numbers
your email address
your computer IP address from our website
details of your previous dealings with us or any of Aspen Parks properties
We may collect your personal information in the following ways;
in any discussions we have with you whether in person or by telephone
through our website or email server by way of ‘cookies’. (see information on cookies below)
through customer feedback and survey forms
through the quality control checklist
If you give your consent;
we may use the information you provide to send you information and updates including but not limited to marketing material and special offers
to arrange for accommodation or collection of prizes
to compose diagnostic and statistical information for our computer network
to evaluate and improve the effectiveness of our website
be passed onto Aspen Group Ltd (parent company) for a generic or marketing nature
The information you provide will not be released to any third party without your consent which may be given during the registration process, or at any time afterwards, unless Aspen Parks is compelled to do so by law.
Updating and accessing your personal information
If you become aware or believe at any time that information we hold about you is inaccurate, incomplete or outdated, you may contact us by any of the methods set out below and provide us with evidence of the inaccuracy and if we agree that the information requires correcting we will take all reasonable steps to correct the information.
In most cases, you are entitled to access your personal information. We will try to respond to any request for access within four weeks, depending on the complexity of the information or the request. Under the NPPs, access can be denied in certain circumstances; we will give you our reasons for denying access if we do so. If the request is complex or time consuming, we may charge a fee for giving you access.
The security of your personal information
We treat your personal information at all times as confidential. All paper files are stored in lockable cabinets or dedicated safe custody rooms which are locked out of hours. The office is manned at all times during office hours. Out of hours access to our premises is controlled by allowing only personnel with security passes to access the premises. All electronically held information is protected through the use of firewalls and access passwords on each computer. Data is backed up each evening and stored securely off site.
All transactions on our website are secured by SSL encryption
If you have a complaint about our treatment of your personal information, you should contact us by any of the methods set out below. Depending on the complexity of your complaint, we will consider and respond to it within 40 days. "AFM the manager is part of FOS (Financial Ombudsman Service Ltd) an external complaints scheme. We are allowed 45 days to deal with the complaint, and must then refer the complainant to FOS.
We will use our best endeavours to resolve any complaint to your satisfaction. However, if you are not satisfied with our response, you are entitled to contact the Office of the Privacy Commissioner who may investigate your complaint further."
Contacting us about privacy
Address: Compliance Officer, Aspen Group, PO Box Z5025 St Georges Terrace, Perth, WA 6831
Telephone: (08) 9220 8400
Facsimile: (08) 9220 8485
E-mail: [email protected]