Ashley Gardens BIG4 Holiday Village - Melbourne
Aspen Parks FAQs
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FAQ 1 to 10 of 10 |
01. Does Aspen Parks offer a membership?
Aspen Parks does not offer membership, however all visitors to our parks are given a lifetime 10% discount voucher to use at all our parks for their future visits. (conditions apply)
02. Are Aspen Parks Tourism Accredited?
All Aspen Parks properties are tourism accredited. The distinctive “tick” logo displayed by accredited tourism businesses provides you with an assurance that the tourism business has a proven commitment to the highest quality of service.
All businesses accredited through the National Tourism Accreditation Program (WA) meet the specifics of the program by ensuring:
- Quality
- Reliability
- Professionalism
- Accuracy in Advertising
- Environmental Practices
- Adherence to a Code of Ethics
03. Are Aspen Parks star rated?
Yes, Aspen Parks have AAA Tourism Star Rating. Please refer to the Welcome page of each park to see the rating for the park.
04. How can I make a booking?
Bookings can be made direct with the park by e-mail, telephone & fax. For contact details please go to the specific parks contact page for the correct telephone, email etc. Note: Please use the correct email address to ensure we respond efficiently to your enquiry.
Aspen Park staff are happy to assist you with booking your stay at another Aspen Park.
Online bookings can be made for most parks via aspenparks.com.au
- Booking cancellations are listed on the accommodation page of each park
- Cancellation of a booking must be in writing
- Accommodation discounts i.e. BIG4 or Top Tourist will not be honored for bookings made through the
Aspen Parks website or other third party websites. - Aspen Parks, BIG4 & Top Tourist discounts are accepted for bookings made direct with the property. i.e. telephone, fax or email.
05. Does the park have a minimum or maximum night stay?
Some Aspen Parks have a minimum and maximum night stay during busy periods. Please contact the park direct to see if there are minimum or maximum nights applied during your preferred dates.
06. What time is check-in and check-out? Is there a fee for an early check-in or a late check-out?
Check-in 2pm (1400hrs) and Check-out is 10am (1000hrs). A fee may apply for an early check-in or a late check-out, please ask the park for details.
Note: No refunds apply to early check-out.
07. Does the park have a noise curfew?
Aspen Parks wish all guests to have a pleasant stay, therefore a noise curfew is in place for the consideration of all our guests. Please refer to the Guest Information Booklet for the curfew time of this park. The booklet can be viewed or downloaded from the Welcome page.
08. What services are available in the park locality?
For details on services in the park locality please refer to the Guest Information Booklet. The booklet can be viewed or downloaded from the Welcome page.
09. Where can I find information on accommodation, facilities, attractions, park location and contact details?
Please refer to each specific page on the website... Accommodation, Facilities, Attractions, Park Location and Contact details.
Ashley Gardens FAQs
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FAQ 1 to 10 of 10 |
Q 01. How far is Ashley Gardens from Melbourne City?
Ashley Gardens is approximately 9 kilometres / 16 minute drive to / from Melbourne City.
Q 02. What are the reception hours?
Ashley Gardens BIG4 Holiday Village reception hours are 8am - 8pm (0800-2000hrs)
Q 03. What if I arrive outside reception hours?
If you think you will be arriving outside reception hours please advise staff to arrange a late check-in and/or to receive late check-in instructions.
If you are unexpectedly delayed and cannot contact the park and you arrive after hours please refer to instructions displayed at reception.
Q 05. Can I make tour bookings at the park?
No, please contact the Melbourne Visitor Centre for tour bookings.
Q 07. Is there anywhere we can go to eat out?
Yes we have a wide range of restaurants nearby and in Melbourne CBD. Please ask at reception for the local restaurant guide.
Q 08. Does the park have drive through sites? And is an escort provided?
Yes the park has drive through sites.
Staff are happy to assist you with the directions and parking your van.
Q 09. Is there public transport nearby?
Yes there is a bus stop at the front of the park which takes you to Melbourne City. Timetables are available from reception.
For transfers from Tullamarine Airport please contact 02 9311 1228
Ferry terminal to Tasmania is approximately a 30 minute drive from the park. Please ask staff for map / directions. Note: Ashley Gardens offers a day stay for people travelling to Tasmania on the evening ferry.
